Enable seamless, safe journeys and deliver personalized experiences by exchanging data across the travel industry
As is the case with many other sectors, the Coronavirus pandemic accelerated the need for change across the travel and tourism industry. The key to navigating out of the current disruption and preparing for whatever the future may bring is ongoing organizational resiliency.
Meeting the needs of today’s travelers and the requirements of the travel ecosystem means more proactive offerings and timely, flexible service delivery. Exceptional customer experiences are the goal, and that includes seamless, personalized encounters that exceed expectations. All while optimizing your business costs and processes.
Dawex Data Exchange technology powers safe, compliant data circulation across the travel and tourism community so you can ensure not only delightful customer experiences, but improved profitability for the entire ecosystem.
From sensors in airports to travel-organizer sourced travel trends and geolocation-driven occupancy rates, the travel and tourism industry benefit from a tremendous amount of data at their disposal. This data can be securely circulated across the extended ecosystem with Dawex Data Exchange technology for the creation and delivery of improved customer experiences.
“Similar to oil, to extract the full power of this digital gem (data), our industries need technology to locate it, know how to refine it, a legal framework to define its uses, and, eventually, a marketplace to trade such a resource.”
Offer seamless, personalized journeys
Transportation providers need to offer seamless, secure, convenient journeys to their digital-savvy customers.
These customers have high expectations for superb, personalized experiences amid their evolving preferences. Delivering on these lofty goals is made more challenging by the fact this must be done with efficiency for the sake of profitability. The secure exchange of data guides sound decision-making for the delivery of improved travel experiences, such as:
Deepen traveller experience knowledge and insight
Traditional travel agencies or Online Travel Agencies (OTAs) can plan exciting new travel experiences by leveraging industry data from tourism offices, smart cities and even web searches.
Travel organizers can make these journeys more convenient by collaborating with other industry players and share real-time travel data via Data Exchange technology, including:
Anticipate new trends and travellers’ expectations
From small group guided tours to big time adventures, travelers and tourists are leaning on experience providers for local flare and expertise. Understand every nuance of the next experience and anticipate customers’ needs by exchanging data with local government agencies, public transit offices and health and safety officials.
Data exchange will help you understand travel desires in real-time, including:
Make data-driven recommendations
Before inspiring the next great travel idea, you want to make sure the experience you are recommending is a good one. Exchanging data with public agencies, experience apps, and review sites will allow you to understand the details of each journey before any suggestion is made. Likewise, you can keep customers’ desires at the forefront by better understanding their evolving preferences. Data Exchange technology powers these data transactions and more, including:
Data Exchange technology scouts new ways to mitigate risks through a secure, compliant and trusted platform. What’s more, it can help company valuation to take off, through the launch of innovative products and services.
Data Exchange solutions delve into the uncharted territory of new revenue sources with data valorization, putting to market new data offers and data products. These solutions can also improve your productivity and efficiency by enabling you to exchange complementary data with your entire ecosystem of partners and optimize data sourcing.